General Terms and Conditions - SaaS (EN)

General Terms and Conditions - SaaS (EN)

Please note that these terms and conditions are for Dutch companies only! If you are a non-Dutch company, and you want to offer services in the Netherlands, please contact us.
SaaS means Software-as-a-Service.
With these general terms you can specify the conditions under which you want to offer your software. Your user will have to agree to the terms by opt-in. You have to store this in your database.

We recommend to use these terms if you have many users or offer your services for free. If your software is more bespoke, we recommend that you use our SaaS User Agreement.
For more detail on these terms, please see the information below.

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Sjors Dobbelaar

Advocaat

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Dit is Legalloyd

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What is it?

The general terms and conditions for SaaS set out the conditions under which you offer a Software-as-a-Service. SaaS means that a software can be offered and used by means of a customer’s internet access. You offer the user a license to use your software, usually without any installation on a device being required. In your general terms and conditions, you can specify among other things:

  • how it works;
  • account management and user obligations;
  • payment obligations;
  • maintenance of the software;
  • intellectual property; and
  • non-disclosure agreements.

Why do I need it?

With these terms you set out the ground rules for using your services. It limits your liabilities and sets out what is included in the services and what is not. These terms are written in plain English, informs the user and protects you as SaaS provider.

You can use these terms as stand-alone terms or combine them with our SaaS User Agreement if you need to make specific agreements with individual users.

Other designations

  • User conditions
  • General terms and conditions for software
  • General user conditions

Important tips

How to make your terms legally binding for your customers.

These general terms are not signed by you and your customer, you simply offer them and the user can accept or refuse them. You offer the terms by handing them over to the user (or “ter hand stellen” in Dutch). If you don’t offer the terms correctly, the general terms could be deemed inapplicable or invalid.

You do not have to physically offer the terms. A checkbox with an opt-in to agree with terms in your onboarding is sufficient to create binding agreement with your user. Beware: We recommend that you do this before the user starts using your services. A simple reference on your website to the terms does not create a binding agreement. This is a common mistake.

Supplement your terms with a Service Level Agreement and SaaS User Agreement.

Depending on your business, you can offer a separate Service Level Agreement (SLA) for further development, maintenance and support of the software. A SaaS User Agreement covers specific agreement between you and one specific customer.

Privacy!

SaaS application usually process lots of personal date. If so, you will also need a privacy policy and a data processing agreement.

Personal data includes for example names- and address details. Do you collect any personal data? Then you are under a legal obligation to also draft a Privacy Policy. Do your clients also use your software to store the data of end-consumers? Then you are also obligated to conclude a data processing agreement. Beware: These are two separate agreements that cannot be included in your user agreement.

Legal explanation

SaaS are usually offered as a license agreement. These terms stipulate that the user is granted such a licence. It can be revoked under certain circumstances set out in the terms (such a non-payment or a breach of the terms). The license agreement is construed as “general terms and conditions”, which means that they are easy to enter into. There is no need to have them executed with signatures by both parties.

Make terms

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Gerelateerd

Algemene voorwaarden SaaS

Privacy Policy (GDPR) (EN)

Service Level Agreement (EN)