Important tips

Provide the terms to your clients in advance and in the right way
Your customers should know what they agree to. That is why you are legally obligated to provide the terms (ter hand stellen) to your customer before they buy your products. Of course you want your customers to understand them but it is not required that they actually read them. If you do not do this properly, the judge can rule that your terms are not in play.

Declare the general terms applicable and refer
You must inform customers when applying general terms. This means that you expressly have to declare the terms applicable and need to specify where they can be found. You can do this, for example, by placing a link to the general terms and conditions page on the order overview.

Prevent annulment
If you do not properly inform customers about the applicable terms, or do not provide them in advance, the judge can rule that your terms are not in play. The general terms and conditions will lose their force with retroactive effect.

Note!

This is a convenience translation from the original Dutch terms and conditions. Although we try to assure that the terms are without errors, we do not guarantee this is any way. Also, translated Dutch law concepts may mean something else in other jurisdictions. Note that these terms are to be used in a Dutch context only.